URGENT: welfare cuts response. Will you step in to support the most vulnerable?
URGENT: will you step in to support the most vulnerable?
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Telecommunications measures to protect people in debt or at risk of disconnection

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CAP responded to Ofcom’s consultation asking for views on whether the protections for people in debt or struggling to pay are appropriate, or need strengthening. Some of the key points we’ve raised are that collections practices must ultimately be based on an understanding of the customer’s unique set of personal circumstances. Telecommunication providers should consider payment arrangements for arrears based on affordability, making use of the Standard Financial Statement, rather than a fixed period e.g. three or six months. We have also supported calls for social tariffs being made readily available to those customers in debt and on low incomes.

URGENT: welfare cuts response
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Step in to help vulnerable people in crisis

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Help provide support that is needed more than ever

Debt coach steve looking into the camera, with his hands raised to his mouth in a praying position