CAP responded to the Utility Regulator’s consultation on their proposed Best Practice Framework. The framework establishes principles and measures for utility suppliers and distribution network operators in Northern Ireland with the aim of facilitating consistent and high quality support to consumers in vulnerable circumstances. CAP broadly supports the proposed principles and measures but offers insight into how the framework could be strengthened. CAP highlights the need for more flexibility to accommodate varying needs, as well as the need to signpost indebted consumers to trusted debt advice organisations.
